3net Network Support Services provide organisations with the correct level of assurance required to underpin “Business Continuity”. Break Fix maintenance has traditionally been viewed as an important insurance policy for many organisations, but recently, it is emerging as the key component of an effective operational support strategy.
“3net’s understanding of our networking infrastructure coupled with their knowledge of our dynamic business requirements enabled them to deliver a highly customised and effective operation support solution”
3net can provide unique operational support solutions which combine advanced Break-Fix maintenance services with application knowledge and expertise for delivering a highly customised and proactive support solution.
With networking infrastructures being mission critical to the business, 3net support solutions are differentiated by offering guaranteed “4 hour fix” and “2 hour response” service level agreements, UK-wide, 24 x 7, 365 days a year.
With ever increasing demands on costly IT resource and complexity of technology, an integrated, high quality support solution can improve operational efficiency, minimise exposure to risk and reduce operating cost.
3net’s proactive support solutions are designed to enable our customers to have immediate access to highly trained networking experts providing 24 hour remote support and “tele-consulting” on potential issues before they become costly inhibitors to service delivery. Service Account Managers monitor service levels through regular account reviews, reports, and ISO 9002 escalation procedures.
3net Limited is a UK based, professional services company focused on delivering operational efficiency through intelligent, cost-effective networking solutions, ensuring continuous performance by focused service delivery, and creating business value by earning its position as “partner of choice” to our clients.
3net's advanced professional services in strategy analysis, network design, documentation, training, implementation, testing, and troubleshooting complement and enhance the break-fix maintenance services to deliver a complete infrastructure management platform for business continuity.
Maintaining contract flexibility enables our customers to choose a support solution which meets their individual requirements and helps reduce operating costs.
With the support of key strategic alliances and accreditations, 3net are able to provide tailored support solutions across complex, multi vendor network infrastructures:
- Cisco
- Nortel
- Checkpoint
- 3Com
- Extreme
- Foundry
- Lucent
- Avaya
- Madge
- Cabletron
- Xylan
- Intel
With an existing and ever growing corporate account base, 3net are able to demonstrate a well established and successful track record in delivering effective operational support solutions.
Network
Support
