A unique ITIL-based service specifically designed to deliver operational efficiency by focusing on network infrastructure, network management and related operational procedures. By targeting these key areas and reducing risk in your network environment, 3net limited help network managers deliver increased network availability and reliability to support their organisations business objectives.
In these cost sensitive times, unplanned downtime is not an option.The associated risks are far too high for problems to be addressed reactively. ProPac delivers a proactive and highly focused approach that can:
- Identify, address and circumvent potential problem areas before they directly impact your business
- Align your network investment directly with your business needs
- Assess ways to consistently improve network performance & efficiency in the face of constantly changing technology and evolving business models
ProPac is delivered by a team of highly skilled business and technical consultants who understand the importance of your networking investment and it 's role in delivering key business applications to your customers and staff.
Aligns Your Network To Your Business Objectives
To gain maximum advantage from this unique service,our consultants will work with you to understand your network environment and how it meets your business objectives.To achieve this, an annual review will ensure your network is closely aligned to your business needs and deliver:
- Documentation of the existing network infrastructure and it's alignment to your business requirements
- Review of Operational Processes and Procedures that support the network
- Baseline of the network utilisation
To support any business it is essential that accurate and reliable information is gathered and retained for:
- The existing architecture and utilisation of the current network links
- The location of business critical services, who uses them and when
- The exposure to the business should these services fail
- Key server port utilisation
- Any immediate planned changes to the network
| BUSINESS IMPROVEMENTS | |
|---|---|
| New Projects /Business Applications Business /User Locations Financial Management Service Continuity (DR) |
User Requirements Service Levels Availability Response Times |
| OPERATIONAL EFFICIENCY | |
|---|---|
| Change Management Release Management Service Desk Problem Management Configuration Management |
Incident Management Availability Management Service Level Management Documentation Capacity Management |
| TECHNICAL | ||
|---|---|---|
| Architecture Resilience Availability Security |
Hardware /Software Versions Spanning Tree VPNs QoS |
Routing Scalability Dial Link setup |
It is essential that any existing change procedures, change control mechanisms, associated support contracts and their Service Level Agreements (SLA's) match the requirements of the users of your network. Failure to provide adequate processes and procedures after a network has been installed exposes your business to major risk.
3net's proactive approach to the total management of your network can help prevent risk of any future flux that may impact network performance and efficiency. 3net Limited offers a 'strategic roadmap' to help you proactively and cost effectively manage the growth of your network.
Best Practices
In any organisation whose business is dependant upon its data network, there are a number of functions that should be performed to promote effective and efficient operation of that network. The methodologies adopted by 3net Limited ProPac consultants are those promoted by the IT Service Management Forum (itSMF)and defined within the IT Infrastructure Library (® ITIL).
Within this operational sphere there are both proactive and reactive tasks that must be undertaken. For any task to be successful, communication and information sharing with other parties is essential. Service Management processes are at the heart of ® ITIL and are considered as two core areas of Service Support and Service Delivery.
Service Support includes functions aligned with the day to day running of the network and incorporates:
- The service (or help)desk
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
Service Delivery includes functions aligned with network utilisation and the proactive tasks for ongoing development of the network to support the business:
- Service Level Management
- Financial Management for IT Services
- Capacity Management
- ITService Continuity Management
- Availability Management
Benefits
Mission critical networks that support the business objectives of dynamic organisations are never static, but constantly evolving to support the ever increasing business demands placed upon them. ProPac is designed to support this evolutionary cycle and provides:
- Confidence that your network investment will support the demands of your business
- A cost-effective way of assuring correct support levels for your network
- Reduced cost of ownership by maximising uptime and reliability
- A strategy for creating a well managed and stable production network
- Operational review benchmarked against ® ITIL best practices
- Lead consultants providing access to a pool of highly accredited consultants
- Scheduled onsite presence of experienced networking professionals
- Best of breed consultancy that is pervasive in your network
- Fully documented audit of your network
- Support facility to address unscheduled events
Annual Review
At the end of each year,an annual review of the preceding year's activity delivers collated activity reports and logs to ensure that you have a thorough understanding of the current status of your network and its' ability to support your business for the year ahead.
The recommendations from this report form the basis for the following year's ProPac activity. ProPac delivers stability to your network so that you can concentrate on running your business.
What is the itSMF?
The itSMF is the only truly Independent and Internationally recognised forum for IT Service Management Professionals worldwide. This not-for-profit organisation is a prominent player in the on-going development and promotion of best practice IT Service Management standards and qualifications and has been since 1991.
As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting Best Practice IT Service Management and of becoming part of the IT Service Management Forum become more apparent. The itSMF provides an accessible network of industry experts,information sources and events to help you and your staff address IT service management issues and help you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of Best Practice.
The itSMF now boasts over 1000 member companies,blue chip and public sector alike, and international itSMF Chapters in Australia, Austria, Belgium, Canada, Germany, Netherlands, USA, South Africa and Switzerland. 3net Limited are a member of the itSMF. http://www.itsmf.com
What is ® ITIL?
The IT Infrastructure Library (® ITIL) is a collection of volumes produced by the UK Office of Government Commerce (OGC),that describe IT Service Management best practice. The library is intended to assist organisations provide quality IT service in the face of budgetary constraints, skills shortages, system complexity, rapid change, current and future User requirements and growing User expectations. ®ITIL is a registered trademark of Office of Government Commerce (OGC). http://www.itil.co.uk
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